Navigate change with confidence
Inspire innovative thinking
Lead patient-centred care through digital transformations
Communicate with purpose and conviction
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Being a good communicator is critical if you want to be a high performing leader and is essential for transferring information across stakeholders. This is especially relevant in the health sector when you’re dealing with patients who are often scared and confused, as well as staff who are dealing with multiple critical situations simultaneously. If you are to succeed as a trusted business partner and leader, you’ll need to understand the finer points of how we communicate in personal and professional environments.
This workshop will explore the neuroscience and theories behind how we interact with words body language. Throughout the course you’ll work through interactive activities to create a communication strategy no matter what patient, customer or stakeholder you’re dealing with. You’ll learn how to modify the subtleties of your pitch, tone and speed, as well as how to control what your body language says. By coming along to the course you’ll improve your ability to influence strangers, negotiate with stakeholders and build stronger relationships.
Reading People - Tailoring your style to personality types
-Understanding different personality types in people
-Quickly identifying personality types and communication preferences
-Adapting your communication style for the best response
Reading communication - Active listening and effective questioning
-Listening with your whole body to establish rapport and demonstrate attention
-Employing strategic listening to understand the speaker’s needs and motivations
-Asking reflective, deflective and leading questions to provide structure, direct the flow of conversation and reach closure
Beyond words - Nonverbal and paraverbal communication
-Using eye contact and posture to convey meaning
-Effective gesturing to illustrate a purpose
-Fine-tuning pitch, tone and speed of your speech to make an impact
Build your direct communication plan
-Incorporate qualities of effective influence
-Communicate clearly in meetings or when conveying negative and complex information to patients and other stakeholders
-Develop a step-by-step process to communicate confidently from your first interaction with a stranger
As you'll find throughout this event there are many impressive and capable women in the health sector who have the ability to take on leadership roles. Sometimes the barriers to this are put in place by society and other times we create them ourselves. Reflecting on her career, Teresa will discuss the attitude you'll need to step up.
- Build confidence through your role as a leader
- Expand the ways you influence others
- Overcome genuine impostor syndrome
Unconscious bias can be difficult to recognise and communicate to others. This is no different for the healthcare sector where the workforce is predominantly female. It it critical to be able to embed awareness to create a culture of inclusiveness.
- Current and future barriers for women
- The leader's role in changing perceptions
- Conscious approaches to overcoming unconscious bias
This is the first of three sessions that will help you define what success means to you, what it will take to get there and how you can achieve your goals.
To truly excel as a leader, you must be able to recognise your unique strengths and identify your weaknesses to create the foundations for improvement. This will establish you as an efficient, responsive leader, ultimately improving your overall results.
- Are your key competencies aligned with the role you want?
- Develop a plan to build the right kind of strengths
- Build a strengths-based work culture
This session will look at how you can support your workforce through large scale change and use it as a starting point to increase the innovation mindset of your teams and staff.
- Expectations of leaders in healthcare
- Sharing the ownership of innovation
- Strategies to overcome resistance to change and generate buy-in
If you're ambitious enough, anything is possible. This panel will discuss how you can manage the many steps you'll have to take as an aspiring leader.
-Transition through roles with a solid reputation and legacy
-Improve your ability to work with others and delegate
-How to find and what to look for in a mentor/mentee relationship
This session will look at how health providers can optimise their service by leveraging the expanding research being done by scientists. Sarah will explore the importance of research and how she partners with health providers to drive change.
-Increase the quality of patient care
-Leverage research to increase efficiency
-Impact analysis for cost/benefit outcomes
In this session, Catherine will explore how you can position yourself to take advantage of change and set yourself up for ongoing success as a leader.
Communication is an essential tool, but if you want to excel through your career you'll need to build trusted relationships with stakeholders. Understanding both verbal and non-verbal communication is critical to your ability to do this.
- Improve your ability to influence conversations and opinions
- Cultivate engagement with patients and staff
- Tailor your communication to increase engagement
Do more with less often refers to the resources you have available. But have you ever felt like your role is restricting the positive impact you can achieve for your organisation? In this session Illana discusses strategies to manage up and influence key stakeholders:
-Build influence with decision-makers
-Make your value clear without boasting
-Solve complex problems in real-time
Patients are beginning to have a more intricate interest in their health and it's up to service providers to adapt to their model deal with ongoing customers rather than patients. In this session, David will discuss his leadership career and give valuable tips to help you prepare for the next phase of customer-centred care.
- The role of storytelling in healthcare
- How you can use digital technology to connect with customers
- Build genuine engagement
Creating change without using additional resources will leave you frustrated with its progress and disappointed in the outcomes. Led by Anthony, a senior finance professional, this session will explore how leaders can leverage resources in a smart and efficient way to propel success.
- Use the right resources for your team
- Build and present a business case to executives
- Grow operations in line with financial outcomes
The National Digital Health Strategy mandates digital changes for our hospitals and health system. This session will discuss how you can leverage these digital changes and lead your workforce towards digital health without compromising standards or patient safety.
- The role of leadership in encouraging patient-centric healthcare
- Strategies to streamline digital transformations
- Establish modern channels of communication between clinicians and patients
Building and empowering a workforce and volunteer base
As a leader you’re faced with seemingly endless challenges, the need to both be inspirational and visionary, as well as make the tough decisions. In healthcare our industry is constantly expected to do more with less and many of us have limited resources to begin with.
-The role of strategy and marketing in building the future
-Focus on values-based leadership
-Empower staff and volunteers
As any senior leader will tell you, being successful throughout a long-term career means you will need to set yourself up for sustainable success. You'll need to learn how you can replenish your energy and develop resilience. This panel explores the critical importance of balancing your work with wellbeing.
- Maintain wellbeing without compromising ambition
- Manage conflicting expectations
- Work smarter, not harder
This final building blocks session will delve into strategies for approaching senior stakeholders. This means strategies to negotiate and influence decisions, as well as defining what you're willing and unwilling to sacrifice to achieve your ambition.
As this event draws to a close, reflect on and discuss the key takeaways from the last two days. Catherine will help you develop a plan to take your next steps.
-Discuss key takeaways
-Plan short and long-term goals
-How we'll shrink the gender gap
As the Royal Commission into the Aged Care sector comes to light, we have seen how genuine care and integrity must be ingrained into a company culture to provide sustainable and high quality care. Developing a unique and authentic brand of your professional identity is critical to distinguish yourself as a competent and trusted partner. Stepping up in leadership, however, requires new skills outside of technical proficiency. By focussing on your strengths, you can develop strategies that will feel natural and will motivate you in a learning environment. The ability to lead change in an engaging and authentic way will be essential to your success a health leader who’ll be delivering our health future.
In this interactive workshop, Elaine will take you through an engaging and informative full-day of experiential training. With her signature entertaining style, she will help you develop the key skills to develop your authenticity, drive change and innovation, remain resilient and identify strategic goals for career progression.
Define your authentic leadership strengths
- Understand your key strengths
- Identify your personal and professional values for effective leadership
- Discover various leadership styles that best suit you
- Complete the Clifton Strengthsfinder assessment
Leverage your strengths to drive change and innovation
- Recognise and breakthrough barriers to achieve change
- Develop strategies to implement innovative change
- Be a confident change maker in your organisation
Remain resilient and productive throughout a crisis
- Build resilience to thrive through challenges
- Instil resilience in your team and engage others to deliver
- Devise strategic plans for advancing your career in healthcare
Strategic career progression - building the right competencies
- Everyday career management practices
- Develop a personal leadership plan
- Maximise networks and source new professional opportunities
Intercontinental Hotel, Sydney
117 Macquarie Street, Sydney, NSW, 2000, Australia
02 9253 9000
* Terms and conditions apply